Privacy Policy
Last updated: March 2026
This Privacy Policy describes how Friends from the Garden collects, uses, and protects your personal information in accordance with the Privacy Act 2020 (NZ).
1. Information We Collect
We collect the following personal information when you register or place an order:
- Name
- Email address
- Delivery address (street, town, postcode)
- Phone number
- Order history
2. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Send order confirmation and payment reminder emails
- Contact you about delivery or substitutions
- Maintain your account and order history
3. Information Sharing
We do not sell or rent your personal information. All deliveries are made by Friends from the Garden directly. We may disclose your information to third parties only as required by law.
4. Data Storage & Security
Your information is stored securely. We take reasonable steps to protect your personal information from unauthorised access, disclosure, or loss. Passwords are stored as cryptographic hashes and are never stored in plain text.
5. Access & Correction
Under the Privacy Act 2020 you have the right to access the personal information we hold about you and to request corrections. To exercise these rights, please contact us through the website.
6. Retention
We retain your personal information for as long as your account is active and for a reasonable period afterwards to comply with legal obligations and resolve disputes.
7. Contact
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us through the website.
This policy is governed by the Privacy Act 2020 (NZ).